A number of diversity training initiatives have failed to achieve their goals. In fact, some of them end up damaging the reputation of the organizations that mandated them and compelling offended trainees to file a suit against their employers. There are many reasons why these training initiatives have failed. The lack of clear goals, the inexperience of diversity trainers and their lack of the necessary expertise, and the use of unorthodox, confrontational techniques are just some of these reasons. To avoid such problems, managers should set the objectives of the diversity initiative, show the link between the diversity training and business goals, carefully select diversity trainers, and get the commitment of everyone in the organization. For their part, consultants and trainers should customize the training to the specific goals of the company.
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