The four-level model of employee-training evaluation is aimed at measuring the reaction of trainees to a particular training program, the learning that took place during training, the behavior influenced by the training and the results that occurred due to training. The first level, measuring the reaction of trainees, is important because management's decisions about training are usually based on comments made by participants regarding certain aspects of training. Moreover, this ensures that trainees are motivated and interested enough to learn. The second level, ascertaining the learning that takes place, determines the knowledge acquired, skills improved and attitudes changed as a result of training. The third level is focused on finding out if the training led in on-the-job behavior changes. Finally, the last level measures if training resulted in improvements in sales, productivity, profits and quality.
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