ERP systems are now an important component of information technology architecture in most large and medium sized companies. As such, it is inevitable that the activities undertaken to align this component to business requirements, conduct its evolution and ensure its performance and availability become increasingly important to companies' IT areas. Success of these activities relies upon knowledge and participation of various actors inside and outside the IT area, imposing challenges not observed in internally developed systems. This paper proposes a model for the analysis of ERP systems management based on a previous work on the subject with the inclusion of the IT capabilities model and a description of the actors (stakeholders) involved in the process of using an ERP system in a company. The proposed model is the basis for an exploratory survey conducted with 85 Brazilian companies whose results also comprise this text. The results suggest that only part of the capabilities is present and only part of the actors effectively participates on the ERP systems management effort. KeyWords: ERP systems, IT Management, ERP systems management Os sistemas ERP constituem importante componente da arquitetura corporativa de informacoes da maioria das empresas de grande e medio porte. Assim, as atividades realizadas, para sustentar o alinhamento deste componente as necessidades do negocio, conduzir sua evolucao e manter sua plena operacao, adquirem importancia crescente nas empresas. Essas atividades dependem de capacidades da area de TI e da participacao de diversos atores, internos e externos a empresa usuaria, o que determina desafios peculiares para a gestao de sistemas ERP. Este trabalho reune dois modelos da literatura em uma proposta de analise para a gestao de sistemas ERP, que considera as capacidades exigidas e os atores envolvidos. Com base nessa proposta, foi realizada uma pesquisa exploratoria com objetivo de determinar o quao presentes se fazem os atores e as capacidades essenciais da area de TI na gestao de sistemas ERP. Os resultados sugerem a efetiva participacao de apenas parcela dos atores e capacidades. Palavras-chave: Sistemas ERP, Gestao de Tecnologia de Informacao, Gestao de Sistemas ERP.