Workplace civility and staff retention

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Author: Mary Rau-Foster
Date: November-December 2004
From: Nephrology Nursing Journal(Vol. 31, Issue 6)
Publisher: Jannetti Publications, Inc.
Document Type: Article
Length: 721 words

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"We must become the change we want to see"

(Mahatma Gandhi)

It is becoming increasingly difficult for some dialysis units to recruit and to maintain staff. The focus of this article is the effect that workplace incivility and bullying can have on employee retention.

The dialysis work environment itself is a fertile breeding ground for conflict. The noisy environment, the close and crowded quarters, difficult patient situations, and interdependent relationships can all lead to conflict. However, the lack of civility by and between staff members and patients can be counted as one of the biggest culprits of conflict creating a working environment filled with strife. This lack of civility is also a reason frequently given by employees who resign their positions with the dialysis facility.

What is Workplace Incivility?

Workplace incivility is subtle rude or disrespectful behavior that demonstrates lack of regard for others. It includes:

* Speaking in a condescending manner

* Demeaning, belittling, or harassing others

* Having emotional tirades, displays of temper, tantrums

* Unnecessarily or rudely interrupting others

* Not listening when another person is speaking directly or indirectly to you...

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Source Citation   

Gale Document Number: GALE|A126933127