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    Academic Journals

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• Select The evolution and future of CRM for law firms

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  The evolution and future of CRM for law firms

  Author:Jillion WeisbergFrom:Strategies: The Journal of Legal Marketing (Vol. 13, Issue 4)

  July 20111,182 words Article 1510LTraditionally, firms have turned to customer relationship management (CRM) solutions to help them capture all of their contact information within a central location. However, CRM systems provided only contact...
• Select Investigating the Impact of Big Data Analytics on Perceived Sales Performance: The Mediating Role of Customer Relationship Management Capabilities.

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  Investigating the Impact of Big Data Analytics on Perceived Sales Performance: The Mediating Role of Customer Relationship Management Capabilities.

  Authors:Muhammad Shahbaz, Changyuan Gao, Lili Zhai, Fakhar Shahzad, Adnan Abbas, and Rimsha ZahidFrom:Complexity (Vol. 2020) Peer-Reviewed

  July 31, 202011,100 words Article 1450LA persistent question for information technology researchers and practitioners is how big data analytics (BDA) can improve sales performance. Therefore, this study proposed a research model to investigate the impact of...
• Select IRS chooses PeopleSoft CRM software

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  IRS chooses PeopleSoft CRM software

  Author:P. VasishthaFrom:Government Computer News (Vol. 20, Issue 27)

  Sept. 10, 200190 words Brief article The IRS has awarded PeopleSoft Inc. a contract worth more than $10 million for customer relationship management software. The Pleasanton, Calif., company will supply the PeopleSoft 8 CRM suite, so that taxpayers,...
• Select Development of SI-traceable C-peptide certified reference material NMIJ CRM 6901-a using isotope-dilution mass spectrometry-based amino acid analyses

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  Development of SI-traceable C-peptide certified reference material NMIJ CRM 6901-a using isotope-dilution mass spectrometry-based amino acid analyses

  Authors:Tomoya Kinumi, Mari Goto, Sakae Eyama, Megumi Kato, Takeshi Kasama, and Akiko TakatsuFrom:Analytical and Bioanalytical Chemistry (Vol. 404, Issue 1) Peer-Reviewed

  July 28, 20125,166 words Article 1420LA certified reference material (CRM) is a higher-order calibration material used to enable a traceable analysis. This paper describes the development of a C-peptide CRM (NMIJ CRM 6901-a) by the National Metrology...
• Select An Investigation of the Factors Affecting Performance Improvement of Public Libraries based on Customer Relationship Management (CRM).

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  An Investigation of the Factors Affecting Performance Improvement of Public Libraries based on Customer Relationship Management (CRM).

  Authors:Hamid Ghazizadeh, Afshin Mousavi Chelak, Mohaddeseh Yadollahi, and Ali Akbar KhassehFrom:Library Philosophy and PracticePeer-Reviewed

  May 20192,957 words Article 1430LPurpose: The purpose of this study was to investigate the relationship between factors affecting the performance of libraries and the components of customer relationship management (CRM). Method: The research uses a...
• Select Impact of the CRM System and Time Management on Organizational Effectiveness and Performance: Case Study of an E-Commerce Micro Enterprise.

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  Impact of the CRM System and Time Management on Organizational Effectiveness and Performance: Case Study of an E-Commerce Micro Enterprise.

  Authors:Arkadiusz Januszewski and Kinga KrupcalaFrom:European Research Studies (Vol. 24, Issue 1) Peer-Reviewed

  Jan. 20216,202 words Article 1360LPurpose: The main goal of the study is to examine the impact of the implementation of the Customer Relationship Management (CRM) system and Time Management (TM) tools on organizational effectiveness and performance...
• Select Driving global recruitment with advanced CRM: by employing a flexible, configurable CRM system, university administrators can better manage employees and maximize recruitment potential

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  Driving global recruitment with advanced CRM: by employing a flexible, configurable CRM system, university administrators can better manage employees and maximize recruitment potential

  From:University Business (Vol. 16, Issue 3)

  Mar. 20131,206 words Company overview 1190LWith the goal of attracting high numbers of international students, Arizona State University needed a solution to interest prospective students on multiple levels. With Campus Management's Talisma CRM system, ASU was...
• Select CUMIS Selects Extraprise S.O.S. CRM Support Services

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  CUMIS Selects Extraprise S.O.S. CRM Support Services

  From:Obesity, Fitness & Wellness Week

  Aug. 30, 20081,063 words Article 1550LExtraprise(R), the B2B database marketing services and CRM systems integration provider, announced that The CUMIS Group Limited, an insurance and financial solutions provider, selected Extraprise S.O.S., Siebel Onshore...
• Select Thoughts on the implementation of CRM systems

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  Thoughts on the implementation of CRM systems

  Author:Lawrence CohenFrom:Strategies: The Journal of Legal Marketing (Vol. 13, Issue 4)

  July 20111,042 words Article 1510LAll firms that offer services by licensed professionals, such as lawyers, accountants, architects and investment managers, live and die by the management of their client relationships. The larger a firm is, the more...
• Select CONSUMER RELATIONSHIP: A CASE STUDY IN THE FARMELHOR DRUGSTORE/RELACIONAMENTO COM CONSUMIDOR: UM ESTUDO DE CASO NA DROGARIA FARMELHOR.

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  CONSUMER RELATIONSHIP: A CASE STUDY IN THE FARMELHOR DRUGSTORE/RELACIONAMENTO COM CONSUMIDOR: UM ESTUDO DE CASO NA DROGARIA FARMELHOR.

  Author:Anna Paula Garcia PereiraFrom:CPMark - Caderno Profissional de Marketing (Vol. 6, Issue 1) Peer-Reviewed

  Jan-June 20184,589 words Case study The article addressed the topic of Consumer Relations within the scenario of Farmelhor Drugstore. The text aims to relate the drugstore market to the current context of the country, evaluating how Farmelhor's performance...
• Select Findings from University of Glasgow in the Area of Health and Medicine Described [Practicalities in running early-phase trials using the time-to-event continual reassessment method (TiTE-CRM) for interventions with long toxicity periods using ...].

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  Findings from University of Glasgow in the Area of Health and Medicine Described [Practicalities in running early-phase trials using the time-to-event continual reassessment method (TiTE-CRM) for interventions with long toxicity periods using ...].

  From:Obesity, Fitness & Wellness Week

  July 11, 2020583 words Article 1380L2020 JUL 11 (NewsRx) -- By a News Reporter-Staff News Editor at Obesity, Fitness & Wellness Week -- Current study results on Health and Medicine have been published. According to news reporting originating from Glasgow,...
• Select Complexity, fragmentation, uncertainty, and emergence in customer relationship management

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  Complexity, fragmentation, uncertainty, and emergence in customer relationship management

  Authors:Vince Kellen and Keith StefanczykFrom:Emergence: Complexity and Organization (Vol. 4, Issue 4) Peer-Reviewed

  Oct. 20024,263 words Article "She grabs my hand and tugs me to the dance floor as the music starts. We've just met and I hardly know her, but here we are hand in hand, aside each other, each waiting for the other to start. I take the leap and lead....
• Select Customer relationship management: risks and controls; Built to better serve customers and increase sales, CRM database systems need specific controls to mitigate the associated risks

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  Customer relationship management: risks and controls; Built to better serve customers and increase sales, CRM database systems need specific controls to mitigate the associated risks

  Authors:George R. Aldhizer, III and James D. CashellFrom:Internal Auditor (Vol. 61, Issue 6) Peer-Reviewed

  Dec. 20044,525 words Article CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IS RAPIDLY becoming an integral part of many organizations. Used to better serve customers and increase sales, CRM integrates company business processes that have direct...
• Select Development of certified reference material NMIJ CRM 6205-a for the validation of DNA quantification methods: accurate mass concentrations of 600-bp DNA solutions having artificial sequences

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  Development of certified reference material NMIJ CRM 6205-a for the validation of DNA quantification methods: accurate mass concentrations of 600-bp DNA solutions having artificial sequences

  Authors:Sachie Shibayama, Shin-ichiro Fujii, Kazumi Inagaki, Taichi Yamazaki, Mariko Yoshioka, Satoko Matsukura, et al.From:Analytical and Bioanalytical Chemistry (Vol. 411, Issue 23) Peer-Reviewed

  Sept. 20196,813 words Article 1340LTwo 600-bp DNA solutions (DNA600-G and DNA600-T) were developed as certified reference material, NMIJ CRM 6205-a, for the validation of DNA quantification methods. Both DNA600-G and DNA600-T are ideal as "spike-in...
• Select CRM AND BRAND LOYALTY IN HOTEL INDUSTRY

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  CRM AND BRAND LOYALTY IN HOTEL INDUSTRY

  From:4D International Journal of IT and Commerce (Vol. 4, Issue 1) Peer-Reviewed

  July 20153,658 words Article 1310LABSTRACT A hotel industry is primarily a service sector and emphasis is given on the role played by relationship marketing to earn customer loyalty. Loyalty denotes not only preferential chive by the customers but...
• Select Researchers from University of British Columbia Provide Details of New Studies and Findings in the Area of Rectal Cancer [Evaluation of endorectal ultrasound (ERUS) and MRI for prediction of circumferential resection margin (CRM) for rectal ...]

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  Researchers from University of British Columbia Provide Details of New Studies and Findings in the Area of Rectal Cancer [Evaluation of endorectal ultrasound (ERUS) and MRI for prediction of circumferential resection margin (CRM) for rectal ...]

  From:Obesity, Fitness & Wellness Week

  July 22, 2017392 words Report 1250L2017 JUL 22 (NewsRx) -- By a News Reporter-Staff News Editor at Obesity, Fitness & Wellness Week -- Research findings on Oncology - Rectal Cancer are discussed in a new report. According to news reporting from...
• Select Single and double dose of MenACWY-CRM series are immunogenic

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  Single and double dose of MenACWY-CRM series are immunogenic

  Author:Katie Wagner LennonFrom:Pediatric News (Vol. 50, Issue 10)

  Oct. 2016567 words Clinical report 1440LFROM THE PEDIATRIC INFECTIOUS DISEASE JOURNAL Both single-dose and two-dose meningococcal CRM-conjugate vaccine series (MenACWY-CRM) were immunogenic, but antibody responses were greater in patients after two doses,...
• Select Facilitating agreement for effective Knowledge Management systems: the Abilene Paradox is thriving in the new millennium. (Lessons Learned: Online Business Relationships & Knowledge Management)

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  Facilitating agreement for effective Knowledge Management systems: the Abilene Paradox is thriving in the new millennium. (Lessons Learned: Online Business Relationships & Knowledge Management)

  Author:Brian R. HoytFrom:International Journal on E-Learning (Vol. 1, Issue 3) Peer-Reviewed

  July-September 20024,183 words Article Knowledge Management (KM), a broad description of both database management and decision support systems, is an increasingly robust application for many organizations. What once was a standard Management (or Marketing)...
• Select Marine boundary layer cloud regimes and POC formation in a CRM coupled to a bulk aerosol scheme

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  Marine boundary layer cloud regimes and POC formation in a CRM coupled to a bulk aerosol scheme

  Authors:A. H. Berner, C. S. Bretherton, R. Wood, and A. MuhlbauerFrom:Atmospheric Chemistry and Physics (Vol. 13, Issue 24) Peer-Reviewed

  Dec. 23, 201331 words Brief article Byline: A. H. Berner, C. S. Bretherton, R. Wood, A. Muhlbauer To access, purchase, authenticate, or subscribe to the full-text of this article, please visit this link:...
• Select Relationship marketing and customer relationship management: an analysis of national scientific production in the light of the component "human resources"/Marketing de relacionamento e customer relationship management: uma analise da producao cientifica nacional a luz do componente "recursos humanos"

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  Relationship marketing and customer relationship management: an analysis of national scientific production in the light of the component "human resources"/Marketing de relacionamento e customer relationship management: uma analise da producao cientifica nacional a luz do componente "recursos humanos"

  Authors:Wesley Ricardo Souza Freitas, Eliana Cunico, and Cristiane Drebes PedronFrom:Revista de Ciencias da AdministracaoPeer-Reviewed

  Aug. 20156,316 words Article This research aims to analyze the relevance of "human resources" in Brazilian academic production related to Relationship Marketing and Customer Relationship Management (CRM). We analyzed papers published in Business...