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Academic Journals
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- 1From:Cornell Hotel & Restaurant Administration Quarterly (Vol. 46, Issue 2) Peer-ReviewedHotels often do not pay attention to environmental issues because hotel guests make their decision of where to stay based on other criteria, such as price and services. A survey of 610 European hoteliers ranked...
- 2From:Canadian Home Economics Journal (Vol. 52, Issue 2) Peer-ReviewedAbstract Technological advances have continued to improve the cleaning and water efficiency of automatic dishwashers. However, research indicates many consumers waste water and energy through their actions and...
- 3From:Review of Business (Vol. 24, Issue 1) Peer-ReviewedMost dimensions of quality and the customer's pursuant sense of satisfaction are not permanently established at the time of exchange (transaction point). As the provider maintains post-transactional control over certain...
- 4From:Personnel Review (Vol. 27, Issue 1) Peer-ReviewedA small business firm's implementation of a total quality management program is evaluated, focusing on its attempts to cater to customer expectations. Reasons for implementing a quality control program include greater...
- 5From:Journal of Retailing (Vol. 70, Issue 2) Peer-ReviewedThe relationship between service quality and consumer satisfaction is analyzed. Marketing literature, while recognizing these two variables as essential factors in determining consumer purchase behavior, has not come up...
- 6From:Strategy & Leadership (Vol. 25, Issue 3) Peer-ReviewedThe Market Value Process (MVP) is proposed to solve the 'combined-value problem.' The problem occurs when strategies do not provide enough value for customers and shareholders to work successfully. MVP is practical, easy...
- 7From:Cornell Hotel & Restaurant Administration Quarterly (Vol. 37, Issue 2) Peer-ReviewedA study of the assessments of 315 Norwegian business travelers of the tangible and intangible aspects of three hotel departments, namely, front desk, food and beverage and housekeeping, showed that the tangible aspects...
- 8From:Nursing Economics (Vol. 34, Issue 5) Peer-Reviewed* As this election campaign, like many, has been more about personality than policy, it is important to remember that positions on policy are the real substance of election outcomes. * Although health care is ranking...
- 9From:Romanian Journal of Artistic Creativity (Vol. 4, Issue 2) Peer-ReviewedThe way people behave on the market represents the starting point for companies that want to offer valuable products and services, contributing to the well-being of the society as a whole. In order to develop marketing...
- 10From:Social Behavior and Personality: An International Journal (Vol. 45, Issue 5) Peer-ReviewedWe investigated how the relationships among service experience, perceived quality, and user satisfaction affect user loyalty in a public library context. The study framework was based on the Hotel Customer Satisfaction...
- 11From:Indian Journal of Scientific ResearchPeer-ReviewedThe Increasing number of population, the growing of information technology, and communication trigger the increasing of economic activity of society. Increased economic community cannot be separated from the process of...
- 12From:Annals of Operations Research (Vol. 206, Issue 1) Peer-ReviewedIn many appointment-based logistics systems customer orders may be served within a set of consecutive periods/days (i.e. a period window). In this case, the Multi-Period Vehicle Routing Problem (MPVRP) is relevant, and...
- 13From:Journal of Retailing (Vol. 73, Issue 2) Peer-ReviewedSalesperson behavior with respect to selling orientation-customer orientation (SOCO) is shown to influence customer satisfaction with the salesperson, dealer, product and manufacturer in a national sample of new car...
- 14From:Human Resource Planning (Vol. 21, Issue 4) Peer-ReviewedThe emergence of 360 [degrees] degree feedback systems provides an alternative to traditional appraisal systems that are used by most organizations but praised by very few (Maroney & Buckely, 1992). 360 [degrees] can be...
- 15From:International Journal of Business, Marketing, and Decision Sciences (Vol. 8, Issue 1) Peer-ReviewedThe literature on e-commerce revealed that most significant e-service quality dimensions are considered influential on customer satisfaction and the decision of intention to purchase. The aim of this study is to examine...
- 16From:Abhigyan (Vol. 34, Issue 3) Peer-ReviewedIncreased competition has changed the landscape of doing business. One of the major changes with shrinking of profit has been to replace heavy handed channel control strategies with cooperation strategies. The thought...
- 17From:RISTI (Revista Iberica de Sistemas e Tecnologias de Informacao) (Issue E9) Peer-ReviewedIn order to have a comprehensive and deepening study on the "peopleoriented" college student management work, a neat, scientific and complete theoretical framework must be set up. In order to establish this kind of...
- 18From:Advances in Natural and Applied Sciences (Vol. 8, Issue 8) Peer-ReviewedDue to intense competition in the food and beverage (F&B) industry, fine dining restaurants are obliged to provide remarkable service quality to their customers in order to obtain high level of customer satisfaction and...
- 19From:European Journal of Marketing (Vol. 31, Issue 7-8) Peer-ReviewedA conceptual model was developed to examine the individual and joint work done by headquarters and regional salesforces in creating customer loyalty. This separation of work within the corporation opens up a...
- 20From:Journal of Travel Research (Vol. 37, Issue 2) Peer-ReviewedWith competition in the gaming industry intensifying, customer satisfaction may hold the key to the long-term financial success of a casino. The primary goal of this exploratory study was to develop and test a model for...