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    Academic Journals

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• Select Assessing the Antecedents and Dimensions of Air Passenger Experience (Case study: Iranian Airlines, Isfahan Airport).

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  Assessing the Antecedents and Dimensions of Air Passenger Experience (Case study: Iranian Airlines, Isfahan Airport).

  Authors:Narges Rostamian, Bahram Ranjbarian, Arash Shahin, and Azarnoosh AnsariFrom:Iranian Journal of Management Studies (Vol. 16, Issue 2) Peer-Reviewed

  Spring 20238,205 words Article 1510LCustomer experience has become a focus of study in the scientific community. Though the customer experience and its components are measured to define, the antecedents and dimensions of customer experience require a...
• Select Sentiment analysis of hotel online reviews using the BERT model and ERNIE model-Data from China.

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  Sentiment analysis of hotel online reviews using the BERT model and ERNIE model-Data from China.

  Authors:Yu Wen, Yezhang Liang, and Xinhua ZhuFrom:PLoS ONE (Vol. 18, Issue 3) Peer-Reviewed

  Mar. 10, 20235,135 words Report 1590LThe emotion analysis of hotel online reviews is discussed by using the neural network model BERT, which proves that this method can not only help hotel network platforms fully understand customer needs but also help...
• Select Service innovation practices and customer loyalty in the telecommunication industry.

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  Service innovation practices and customer loyalty in the telecommunication industry.

  Authors:Ernest Awuku, Paul Mensah Agyei, and Eric GonuFrom:PLoS ONE (Vol. 18, Issue 3) Peer-Reviewed

  Mar. 10, 20238,311 words Report 1430LThe study sought to assess differences in innovation practices in the telecommunication industry, customer perception of service innovations, and how service innovation practices influence the loyalty of mobile...
• Select Analysis of a Personalized Provision of Service Level Agreement (SLA) Algorithm.

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  Analysis of a Personalized Provision of Service Level Agreement (SLA) Algorithm.

  Authors:Cathryn Peoples, Zeeshan Tariq, Nektarios Georgalas, and Adrian MooreFrom:Electronics (Basel) (Vol. 12, Issue 5) Peer-Reviewed

  Mar. 20237,855 words Article 1490LThe existence of restricted Service Level Agreement (SLA) choices, which typically correspond with a couple of service tiers, can result in a customer accepting a service that may not effectively respond to their needs....
• Select Fostering EDI Through UX.

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  Fostering EDI Through UX.

  Author:Dom BortruexFrom:Information Today (Vol. 40, Issue 2)

  Mar. 2023854 words Article 1090LKatherine "Kayt" Ahnberg channels creativity and curiosity to improve users' access and application of library services. As the user experience researcher/designer at the University of Pennsylvania, Ahnberg works on a...
• Select Developing Nonlinear Customer Preferences Models for Product Design Using Opining Mining and Multiobjective PSO-Based ANFIS Approach.

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  Developing Nonlinear Customer Preferences Models for Product Design Using Opining Mining and Multiobjective PSO-Based ANFIS Approach.

  Authors:Huimin Jiang, Farzad Sabetzadeh, and Kit Yan ChanFrom:Computational Intelligence and Neuroscience (Vol. 2023) Peer-Reviewed

  Feb. 20, 20239,815 words Article 1330LOnline customer reviews can clearly show the customer experience, and the improvement suggestions based on the experience, which are helpful to product optimization and design. However, the research on establishing a...
• Select Researchers from University of Minho Report on Findings in Personalized Medicine (Case Study of Multichannel Interaction in Healthcare Services).

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  Researchers from University of Minho Report on Findings in Personalized Medicine (Case Study of Multichannel Interaction in Healthcare Services).

  From:Obesity, Fitness & Wellness Week

  Feb. 11, 2023450 words Article 1310L2023 FEB 11 (NewsRx) -- By a News Reporter-Staff News Editor at Obesity, Fitness & Wellness Week -- Fresh data on personalized medicine are presented in a new report. According to news reporting from Guimaraes, Portugal,...
• Select Understanding the customer experience in human-computer interaction: a systematic literature review.

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  Understanding the customer experience in human-computer interaction: a systematic literature review.

  Authors:Daniela Quiñones and Luis RojasFrom:PeerJ Computer Science (Vol. 9) Peer-Reviewed

  Feb. 10, 202316,745 words Article 1400LBackground In recent years, there has been an increasing interest in customer experience (CX) and its relation to the human-computer interaction (HCI) field. The CX is different depending on the domain in which it is...
• Select TURNING THE SERVICE QUALITY APPROACH IN A DIFFERENT DIRECTION: MEASURING THE GROUND SERVICE QUALITY PERCEPTIONS OF AIRLINES BY THE SERVQUAL METHOD.

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  TURNING THE SERVICE QUALITY APPROACH IN A DIFFERENT DIRECTION: MEASURING THE GROUND SERVICE QUALITY PERCEPTIONS OF AIRLINES BY THE SERVQUAL METHOD.

  Authors:Mehmet Yasar and Emircan OzdemirFrom:Management Research and Practice (Vol. 14, Issue 4) Peer-Reviewed

  Dec. 20226,466 words Report 1370LThis study aims to measure the service quality of ground handling companies. In this study, airline companies are evaluated in the context of customers. They were asked to assess the service they received from the...
• Select Shoppers' Experience Value and Behavioural Intentions in Shopping Malls: The Mediating Effect of Satisfaction.

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  Shoppers' Experience Value and Behavioural Intentions in Shopping Malls: The Mediating Effect of Satisfaction.

  Authors:Patrick Joel Turkson, Felix Amoah, and Marle van EykFrom:African Journal of Business and Economic Research (Vol. 17, Issue 4) Peer-Reviewed

  Dec. 20225,937 words Article 1360LThe economy of Ghana relies heavily on the retail industry and the establishment of shopping malls in the past decade has added a boost to the industry. However, little empirical research exists regarding shoppers'...
• Select Marketing Intelligence: Boom or Bust of Service Marketing?

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  Marketing Intelligence: Boom or Bust of Service Marketing?

  Author:Jan LiesFrom:International Journal of Interactive Multimedia and Artificial Intelligence (Vol. 7, Issue 7) Peer-Reviewed

  Dec. 20229,087 words Article 1370LMarketing intelligence fosters two major developments within digital service marketing. On the one hand, a boom of services seems to have evolved, accelerated by the opportunities of marketing intelligence. It has...
• Select MGI Partners with ALACRiS Theranostics to Open New Customer Experience Center in Germany.

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  MGI Partners with ALACRiS Theranostics to Open New Customer Experience Center in Germany.

  From:Obesity, Fitness & Wellness Week

  Nov. 26, 2022436 words Article 1630L2022 NOV 26 (NewsRx) -- By a News Reporter-Staff News Editor at Obesity, Fitness & Wellness Week -- MGI, a company committed to building core tools and technology to lead life science, announced the launch of its new...
• Select Smart and Sentient Retail High Streets.

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  Smart and Sentient Retail High Streets.

  Author:Paul M. TorrensFrom:Smart Cities (Vol. 5, Issue 4) Peer-Reviewed

  Nov. 202228,438 words Article 1570LHere, we examine the extension of smart retailing from the indoor confines of stores, outward to high streets. We explore how several technologies at the union of retail intelligence and smart city monitoring could...
• Select Deliver business insights with CAS 2.0: Client advisory services is the fastest-growing service area in the profession, and some firms have begun to differentiate themselves by providing not only financial services but also strategic business insights.

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  Deliver business insights with CAS 2.0: Client advisory services is the fastest-growing service area in the profession, and some firms have begun to differentiate themselves by providing not only financial services but also strategic business insights.

  Author:Anita DennisFrom:Journal of Accountancy (Vol. 234, Issue 5)

  Nov. 20222,302 words Cover story 1450LClient advisory services (CAS) is the fastest-growing service area in the profession (see the sidebar, "CAS By the Numbers"). As the area matures, some firms have moved from solely providing financial CAS to bringing...
• Select The positive effect of physical constraints on consumer evaluations of service providers.

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  The positive effect of physical constraints on consumer evaluations of service providers.

  Authors:Yael Steinhart, Irit Nitzan, Jacob Goldenberg, and David MazurskyFrom:PLoS ONE (Vol. 17, Issue 10) Peer-Reviewed

  Oct. 10, 202211,072 words Report 1530LConsumers tend to have negative perceptions of service providers that limit their freedom. People might therefore be expected to respond particularly negatively to service providers that physically limit their freedom of...
• Select Kroger Expands Personalized Financial Counseling Services to More Associates.

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  Kroger Expands Personalized Financial Counseling Services to More Associates.

  From:Obesity, Fitness & Wellness Week

  Oct. 1, 2022410 words Article 1370L2022 OCT 1 (NewsRx) -- By a News Reporter-Staff News Editor at Obesity, Fitness & Wellness Week -- The Kroger Co. (NYSE: KR) announced a new collaboration that provides financial counseling opportunities for its...
• Select Personalized Information Service System of Smart Library Based on Multimedia Network Technology.

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  Personalized Information Service System of Smart Library Based on Multimedia Network Technology.

  Author:Juan WangFrom:Computational Intelligence and Neuroscience (Vol. 2022) Peer-Reviewed

  Sept. 7, 20226,839 words Article 1610LScientific and objective book quality evaluation and research on the value of books in the smart library are conducive to improving the reading needs of readers. However, it is difficult to obtain the important...
• Select Dissatisfied Customers: A FEW PRINCIPLES TO DEAL WITH UNHAPPY CUSTOMERS.

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  Dissatisfied Customers: A FEW PRINCIPLES TO DEAL WITH UNHAPPY CUSTOMERS.

  Author:Jim L. SmithFrom:Quality (Vol. 61, Issue 9) Peer-Reviewed

  Sept. 2022985 words Article 1140LRegardless of the business you have customers and some of them are unhappy. Coping with these customers is an inevitable part of everyday business life and how you deal with them is a predictor of success. Sam Walton...
• Select Digital Twin Simulation and Modeling Tools, Deep Learning Object Detection Technology, and Visual Perception and Sensor Fusion Algorithms in the Metaverse Commerce.

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  Digital Twin Simulation and Modeling Tools, Deep Learning Object Detection Technology, and Visual Perception and Sensor Fusion Algorithms in the Metaverse Commerce.

  Authors:Maria Kovacova, Judit Olah, and Gheorghe H. PopescuFrom:Economics, Management, and Financial Markets (Vol. 17, Issue 3) Peer-Reviewed

  Sept. 20223,370 words Article 1590LThe objective of this paper is to systematically review metaverse customer engagement and virtual retail experiences. The findings and analyses highlight that augmented reality shopping tools articulate immersive and...
• Select iHerb Achieves Customer Service Milestones.

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  iHerb Achieves Customer Service Milestones.

  From:Obesity, Fitness & Wellness Week

  Aug. 20, 2022335 words Brief article 1410L2022 AUG 20 (NewsRx) -- By a News Reporter-Staff News Editor at Obesity, Fitness & Wellness Week -- iHerb, the world's largest e-commerce platform dedicated to health and wellness, reached significant milestones last...