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• Select How AI could change business in future.

  1

  How AI could change business in future.

  From:The Baltic Times

  Mar. 21, 2023946 words Article 1400LIn numerous ways, artificial intelligence (AI) is changing how organizations run, and its influence is anticipated to grow in the near future. The potential for AI to alter business is huge, with applications ranging...
• Select Southwest Airlines Teams With Amazon on Technological Overhaul.

  2

  Southwest Airlines Teams With Amazon on Technological Overhaul.

  From:AirGuide Business

  Mar. 9, 2023399 words Brief article 1670LSouthwest Airlines has selected Amazon Web Services (AWS) as its preferred cloud provider as the carrier advances its digital transformation initiative. As part of an effort to overhaul Southwest's technological...
• Select Delta's roadmap to more sustainable travel.

  3

  Delta's roadmap to more sustainable travel.

  From:AirGuide Business

  Mar. 8, 2023118 words Brief article 1390LPam Fletcher, Delta's chief sustainability officer, outlines the airline's strategy for achieving net zero-emissions and more sustainable travel by 2050, including eliminating single-use plastics, diverting waste from...
• Select DOT Rolls our new family airline seating dashboard.

  4

  DOT Rolls our new family airline seating dashboard.

  From:AirGuide Business

  Mar. 6, 2023406 words Article 1440LThe U.S. Department of Transportation (DOT) has introduced a new family seating dashboard that highlights the U.S. airlines that guarantee family seating at no cost and reveals which carriers currently charge as the...
• Select Outsourcing at CDK raises questions for customers; Fears of a support shortage as DMS giant refocuses.

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  Outsourcing at CDK raises questions for customers; Fears of a support shortage as DMS giant refocuses.

  Author:Mark HollmerFrom:Automotive News (Vol. 97, Issue 7080)

  Mar. 6, 20231,065 words Article 1400LByline: Mark Hollmer Retail technology giant CDK Global is pitching its massive outsourcing plan as a way to free up resources to boost efficiency and innovation, but how the pending changes will affect its interaction...
• Select $1.5B Kansas City airport terminal includes travel simulator.

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  $1.5B Kansas City airport terminal includes travel simulator.

  From:AirGuide Business

  Mar. 3, 2023118 words Brief article 1410LThe new Kansas City airport terminal includes an Air Travel Experience Simulation that allows travelers to walk through their flying experience prior to boarding. The $1.5 billion terminal also includes a sensory room,...
• Select US airlines make sure families sit together.

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  US airlines make sure families sit together.

  From:AirGuide Business

  Mar. 2, 2023120 words Brief article 1450LUnited, Delta, Southwest and American Airlines are all confirming family-friendly seating policies including early boarding and waiving seating fees for those flying with young children. American Airlines' updated...
• Select In Customer Service, Talk Isn't Cheap, but It Is Essential: When you erase your phone number from your website, you erase your reputation.

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  In Customer Service, Talk Isn't Cheap, but It Is Essential: When you erase your phone number from your website, you erase your reputation.

  Author:Carey SmithFrom:Inc. (Vol. 45, Issue 1)

  Mar. 20231,484 words Article 1030LIT NEVER CEASES to amaze me how the same companies that gladly fork over vast sums of money to marketing agencies to "build their brands" then go to such extraordinary lengths to undermine them. How difficult is it to...
• Select Companies Need to Do More CX and VoC Measurement: Forrester sees few companies maximizing their customer feedback programs.

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  Companies Need to Do More CX and VoC Measurement: Forrester sees few companies maximizing their customer feedback programs.

  From:CRM Magazine (Vol. 27, Issue 2)

  Mar. 2023680 words Article 1430LNearly half (47 percent) of all companies consider their voice-of-the-customer and customer experience measurement programs low quality or very low quality, according to a report from Forrester Research. And even among...
• Select Poor Service Leaves Billions Behind: Empowered agents can provide a big revenue boost, Forrester finds.

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  Poor Service Leaves Billions Behind: Empowered agents can provide a big revenue boost, Forrester finds.

  From:CRM Magazine (Vol. 27, Issue 2)

  Mar. 2023379 words Brief article 1330LCustomer service is usually seen as a necessary evil if not an outright cost center. Recent data from Forrester Research, however, found that contact centers not only play an important role in creating happier, more...
• Select Interaction Analytics Helps Improve Coaching/Training: Data-driven guidance provides a better agent and customer experience.

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  Interaction Analytics Helps Improve Coaching/Training: Data-driven guidance provides a better agent and customer experience.

  Author:Phillip BrittFrom:CRM Magazine (Vol. 27, Issue 2)

  Mar. 20232,165 words Article 1320LTechnology vendors today are bringing customer interaction analytics systems and agent coaching/training systems together to identify problems during interactions and then guide agents in real time to overcome them....
• Select CX Leaders Need to Go Beyond Their Comfort Zones to Navigate 2023: Customer experience pros have to help their organizations become more resilient.

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  CX Leaders Need to Go Beyond Their Comfort Zones to Navigate 2023: Customer experience pros have to help their organizations become more resilient.

  Author:Judy WeaderFrom:CRM Magazine (Vol. 27, Issue 2)

  Mar. 2023679 words Article 1410LIt's been a rough year, and 2023 is only getting started. Economic instability is seemingly everywhere, thanks to a bewildering array of conflicting economic indicators. Inflation is starting to recede, but prices for...
• Select Lufthansa reveals the Allegris first class to economy long-haul experience.

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  Lufthansa reveals the Allegris first class to economy long-haul experience.

  From:AirGuide Business

  Feb. 28, 20231,351 words Article 1580LLufthansa has unveiled its Allegris aircraft interiors upgrade programme, with upgrades imminent throughout its long-haul aircraft fleet, from first class to economy. The programme will see around 27,000 seats installed...
• Select Hyundai Motor Company Launches the new Venue : Urban SUV ready for adventure.

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  Hyundai Motor Company Launches the new Venue : Urban SUV ready for adventure.

  From:African Manager

  Feb. 23, 20231,163 words Article 1530LHyundai Middle East & Africa HQ today launched the highly awaited new Venue, Accentuating the Hyundai Motor Company SUV Line, the new Venue which redefines the crossover segment customer experiences through design,...
• Select Cathay Pacific to offer more Hong Kong flavours to passengers.

  15

  Cathay Pacific to offer more Hong Kong flavours to passengers.

  From:AirGuide Business

  Feb. 22, 2023563 words Article 1550LCathay Pacific is bringing more Hong Kong flavours to its passengers by offering new menus on board. The menus have been created together with Michelin-starred local restaurant Duddell's to celebrate Hong Kong's...
• Select Trivago to test direct booking.

  16

  Trivago to test direct booking.

  From:AirGuide Business

  Feb. 13, 2023114 words Brief article 1350LAs part of its growth strategy, Trivago is testing direct booking with hotels in eight markets. The company said it thinks direct bookings will be popular with hotels as a way to provide customer service and better...
• Select Singapore Airlines has free unlimited Wi-Fi for business class and PPS club members.

  17

  Singapore Airlines has free unlimited Wi-Fi for business class and PPS club members.

  From:AirGuide Business

  Feb. 1, 2023274 words Brief article 1420LSingapore Airlines (SIA) now offers complimentary unlimited Wi-Fi on board for all Business Class customers, as well as its PPS Club members and PPS Club supplementary card holders. The carrier's KrisFlyer members now...
• Select Why Does Customer Service Matter So Much?

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  Why Does Customer Service Matter So Much?

  Author:Roger R. LevinFrom:Orthodontic Products (Vol. 30, Issue 1)

  Feb. 20231,184 words Article 1160LPatients don't just care about excellent clinical treatment and leaving with a beautiful smile. They care about how they are treated as people. Here's how to both ensure patients are happy and loyal and further your...
• Select Etihad Cargo restructures customer services to improve efficiency.

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  Etihad Cargo restructures customer services to improve efficiency.

  From:AirGuide Business

  Jan. 23, 2023482 words Article 1520LEtihad Cargo aims to improve customer service efficiency through the restructuring of the carrier's Contact Centre Team. To improve global customer service response times and support the UAE team to enable it to...
• Select Supplier News: Agilent Unveils New Customer Experience Centre in US.

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  Supplier News: Agilent Unveils New Customer Experience Centre in US.

  From:BioSpectrum Asia

  Jan. 21, 2023145 words Brief article 1390LAgilent Technologies Inc. has announced the opening of a new Customer Experience Centre (CEC) in Lexington, MA, in the US, focused on solutions from Agilent genomics and diagnostics product portfolios. The facility will...