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    Academic Journals

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• Select A typology of service organizations as a function of customer participation, intangibility and user type

  1

  A typology of service organizations as a function of customer participation, intangibility and user type

  Authors:Banasree Dey, Jones Mathew, and Anup K. SinghFrom:Journal of Services Research (Vol. 15, Issue 2) Peer-Reviewed

  October-March 20157,841 words Article 1390LService classification schemes help in addressing the complexity and diversity of services by providing an organized structure that aids in the development of strategies by service managers. While several such...
• Select Investigating personal and social behavior styles that derive happiness--an empirical investigation on the leisure behavior of women from Islamic region

  2

  Investigating personal and social behavior styles that derive happiness--an empirical investigation on the leisure behavior of women from Islamic region

  Authors:A.M. Sakkthivel and B. SriramFrom:Journal of Services Research (Vol. 15, Issue 2) Peer-Reviewed

  October-March 20155,886 words Article 1400LThe leisure behaviour of the people depends on various constraints and factors. The place, environment, ethnic background and interest plays vital role in leisure behaviour. The gender also has considerable impacts on...
• Select Transformational leadership and job performance: a study of higher education

  3

  Transformational leadership and job performance: a study of higher education

  Authors:Jeevan Jyoti and Sonia BhauFrom:Journal of Services Research (Vol. 15, Issue 2) Peer-Reviewed

  October-March 20159,803 words Article 1390LThe present study focuses on exploring the role of relationship between transformational leadership and job performance. The model has been tested in the higher education sector. Information regarding transformational...
• Select Exploring the dimensions of customer experience and its impact on word-of-mouth: a study of credit cards

  4

  Exploring the dimensions of customer experience and its impact on word-of-mouth: a study of credit cards

  Authors:Hardeep Chahal, Gurjeet Kaur, and Anu RaniFrom:Journal of Services Research (Vol. 15, Issue 2) Peer-Reviewed

  October-March 20157,940 words Article 1430LThe purpose of the study is two-fold: firstly, to examine the dimensionality of customer experience (CE) in context to credit card industry and secondly, to assess the impact of credit cardholders' experience on their...
• Select Factors affecting bank selection in rural India: insights from Gujarat

  5

  Factors affecting bank selection in rural India: insights from Gujarat

  Authors:Shubhomoy Banerjee and Soumi Chatterjee BanerjeeFrom:Journal of Services Research (Vol. 15, Issue 2) Peer-Reviewed

  October-March 20155,884 words Article 1470LBanking services have been termed as the lifelines of a modern economy. The entry of foreign as well as private sector banks has made the banking sector more competitive than ever before. The focus among the banks is...