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- Academic Journals (5)
- 1From:Journal of Services Research (Vol. 15, Issue 2) Peer-Reviewed
A typology of service organizations as a function of customer participation, intangibility and user typeService classification schemes help in addressing the complexity and diversity of services by providing an organized structure that aids in the development of strategies by service managers. While several such...
- 2From:Journal of Services Research (Vol. 15, Issue 2) Peer-Reviewed
Investigating personal and social behavior styles that derive happiness--an empirical investigation on the leisure behavior of women from Islamic regionThe leisure behaviour of the people depends on various constraints and factors. The place, environment, ethnic background and interest plays vital role in leisure behaviour. The gender also has considerable impacts on...
- 3From:Journal of Services Research (Vol. 15, Issue 2) Peer-ReviewedThe present study focuses on exploring the role of relationship between transformational leadership and job performance. The model has been tested in the higher education sector. Information regarding transformational...
- 4From:Journal of Services Research (Vol. 15, Issue 2) Peer-Reviewed
Exploring the dimensions of customer experience and its impact on word-of-mouth: a study of credit cardsThe purpose of the study is two-fold: firstly, to examine the dimensionality of customer experience (CE) in context to credit card industry and secondly, to assess the impact of credit cardholders' experience on their...
- 5From:Journal of Services Research (Vol. 15, Issue 2) Peer-ReviewedBanking services have been termed as the lifelines of a modern economy. The entry of foreign as well as private sector banks has made the banking sector more competitive than ever before. The focus among the banks is...
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