Relationship matters: How government organization-public relationship impacts disaster recovery outcomes among multiethnic communities.

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Authors: Wenlin Liu and Lan Ni
Date: Sept. 2021
From: Public Relations Review(Vol. 47, Issue 3)
Publisher: Elsevier Advanced Technology Publications
Document Type: Report; Brief article
Length: 239 words

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Abstract :

Keywords Community resilience; Disaster-coping efficacy; Disaster information seeking; Government organization-public relationship; Multicultural publics Highlights * The study examines intercultural relationship management in disaster management. * Government OPR quality significantly motivates public information seeking. * Government OPRs are positively associated with disaster-coping outcomes. * Significant variations across ethnic lines exist in how government OPRs function. Abstract Government and emergency management (EM) agencies play a leading role in managing natural disasters. However, it is less well understood how the quality of the relationship between government and various publics may impact long-term disaster-coping and recovery outcomes. Extending the relationship management framework to the context of disaster management, the current study tests the relationships among different ethnic publics' OPR quality, their communicative behaviors of seeking government and EM information, and disaster-coping outcomes. Results suggest that government OPR quality is positively related to information seeking and major disaster-coping outcomes, including self-efficacy, collective efficacy, and community resilience perceptions. Moreover, the extent to which OPR quality impacts disaster-coping outcomes significantly diverges across ethnic lines. Results provide implications for multicultural relationship management in the context of post-disaster recovery and community building. Author Affiliation: Jack J. Valenti School of Communication, University of Houston, 3347 Cullen Blvd, Houston, TX 77204, United States * Corresponding author. Article History: Received 3 June 2020; Revised 1 April 2021; Accepted 3 April 2021 (footnote)â The study acknowledges financial support from the Emerging Scholar Grant from the AEJMC. Byline: Wenlin Liu [wliu30@central.uh.edu], Lan Ni

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Gale Document Number: GALE|A662598809