Abstract :
The effective use of influence is essential when training employees, and there are six categories of positive influence which should be considered including: mind-set, preparation, and awareness. Trainers should plan for influence interactions by choosing one or two categories to use during an interaction. Trainers must: adopt a positive and confident mind-set that inspires trust and shows respect for a individual who is being influenced; have a knowledge of the subject matter, process to be followed, and person or group to be influenced; and constantly pay attention to procedure, content, and emotions involved in the influence interaction.