Abstract :
Managers can improve the effectiveness of meetings by acquiring group interaction skills, sharing the responsibility for meetings, and managing the content and processes used in meetings. Managers must be able to deal with disruptions, listen actively, and communicate articulately. Meetings should have primary and secondary objectives, and the participants must understand the fundamental dynamics of the meeting. The steps managers can take when conflicts occur include summarizing the problem, examining the effect of the problem on the primary objective of the meeting, asking for different points of view, and letting the entire group solve the problem.