A primer for workplace literacy programs

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Date: Aug. 1990
From: Training & Development Journal(Vol. 44, Issue 8)
Publisher: Association for Talent Development (ATD)
Document Type: Article
Length: 1,902 words

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Abstract :

Companies can successfully implement a basic skills or literacy program for their employees by following certain guidelines. The creators of a basic skills program must conduct a needs assessment to determine the program's objectives, the best training program to use, and the way the program will relate to the organization's human resources function. The basic skills program may be open to some or all employees of the organization. Most programs teach English as a second language and high school equivalency skills. Successful programs are characterized by having clearly defined objectives, relevant teaching aids, and frequent feedback. Programs can be evaluated in terms of such personnel measures as productivity, such customer service measures as referrals, and such sales management measures as commissions.

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Source Citation   

Gale Document Number: GALE|A8731992