E-Service Quality: A Meta-Analytic Review

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Date: Dec. 2015
From: Journal of Retailing(Vol. 91, Issue 4)
Publisher: Elsevier Advanced Technology Publications
Document Type: Author abstract; Report
Length: 75 words

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Abstract :

To link to full-text access for this article, visit this link: http://dx.doi.org/10.1016/j.jretai.2015.05.004 Byline: Markus Blut, Nivriti Chowdhry, Vikas Mittal, Christian Brock Abstract: Author Affiliation: (a) Newcastle University Business School, 5 Barrack Road, Newcastle upon Tyne NE1 4SE, UK (b) Jones Graduate School of Business, Rice University, McNair Hall, Room 402, United States (c) Jones Graduate School of Business, Rice University, McNair Hall, Room 250, United States (d) University of Rostock, Ulmenstr. 69, 18057 Rostock, Germany

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Gale Document Number: GALE|A437439886