Byline: Robert A. Schwab Abstract: [Schwab RA. Emergency department customer satisfaction: the point of view paradox. Ann Emerg Med. May 2000;35:499-501.] Author Affiliation: Department of Emergency Medicine, Truman Medical Center/University of Missouri-Kansas City School of Medicine, Kansas City, MO Article Note: (footnote) [star] Reprints not available from the author.