Digital technologies: An exploratory study of their role in the resilience of healthcare services.

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From: Applied Ergonomics(Vol. 97)
Publisher: Elsevier B.V.
Document Type: Report; Brief article
Length: 374 words

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Abstract :

Keywords Resilient healthcare; Resilience abilities; Healthcare 4.0 Highlights * Role of digital technologies derived from Healthcare 4.0 in resilient performance. * Multinational survey conducted with 109 experts, in addition to four interviews. * Emergency rooms and intensive care units are the most likely to benefit from H4.0 * Four H4.0 technologies had the largest impact on the resilience of these two services. * The benefits are mostly potential given the current limited use of H4.0 in practice. Abstract Descriptions of resilient performance in healthcare services usually emphasize the role of skills and knowledge of caregivers. At the same time, the human factors discipline often frames digital technologies as sources of brittleness. This paper presents an exploratory investigation of the upside of ten digital technologies derived from Healthcare 4.0 (H4.0) in terms of their perceived contribution to six healthcare services and the four abilities of resilient healthcare: monitor, anticipate, respond, and learn. This contribution was assessed through a multinational survey conducted with 109 experts. Emergency rooms (ERs) and intensive care units (ICUs) stood out as the most benefited by H4.0 technologies. That is consistent with the high complexity of those services, which demand resilient performance. Four H4.0 technologies were top ranked regarding their impacts on the resilience of those services. They are further explored in follow-up interviews with ER and ICU professionals from hospitals in emerging and developed economies to collect examples of applications in their routines. Author Affiliation: (a) Industrial Engineering and Transportation Department, Universidade Federal do Rio Grande do Sul, Av. Osvaldo Aranha, 99, 90035-190, Porto Alegre, RS, Brazil (b) Melbourne School of Engineering, The University of Melbourne, Melbourne, Australia (c) Department of Systems and Production Engineering, Universidade Federal de Santa Catarina, Florianopolis, Brazil (d) Graduate Program in Design, Universidade do Vale do Rio dos Sinos, Av. Dr. Nilo Peçanha, 1600, 91.330-002, Porto Alegre, RS, Brazil (e) Department of Management and Marketing, The University of Melbourne, 10th Floor, 198 Berkeley St, Carlton, VIC, 3010, Australia * Corresponding author. Article History: Received 12 October 2020; Revised 11 June 2021; Accepted 19 June 2021 Byline: Valentina Marques da Rosa [] (a,*), Tarcísio Abreu Saurin [] (a), Guilherme Luz Tortorella [] (b,c), Flavio S. Fogliatto [] (a), Leandro M. Tonetto [] (d), Daniel Samson [] (e)

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Gale Document Number: GALE|A672538772